Massac Memorial Hospital - Metropolis, IL

Massac Memorial Hospital

Overview

Massac Memorial Hospital is a 25-bed critical access hospital located in Metropolis, IL. Massac Memorial Hospital (MMH) has received the Outstanding Patient Experience Award™ by Healthgrades since 2016.

The business office handles billing for the hospital and primary care clinic. Massac Memorial Hospital serves more than 15,000 people in the Metropolis area.

Solution

When MMH partnered with efficientC the staff touched thousands of claims each month resulting in high A/R, decreased staff productivity, timely filing denials while leaving no time to cross-train members of their business office. 

efficientC provided automated workflows, detailed reporting and analytics, as well as ongoing revenue cycle support.

Results

Massac Memorial Hospital has significantly reduced their A/R, cross-trained multiple positions in the business office, and has seen a significant decrease in the number of  touches a claim receives because of their decision to partner with efficientC. 

Since implementing automated workflows, clinic billing was reduced from hours to minutes a day. The MMH business office staff is empowered with robust reporting tools they need to make informed decisions.

"Professional and knowledgeable staff. It’s a true partnership,
they treat your revenue cycle as their own and truly care about your success."
– Brandon Whietting, Revenue Cycle Manager

The results MMH has achieved means they have time and resources to reinvest in their staff by improving benefits and work on projects they otherwise would not have been able to before efficientC.