Midwest Medical Center - Galena, IL

Midwest Medical Center


At the time of engagement, Midwest Medical Center was an 18-bed Critical Access facility located in Galena, Illinois.  In addition to general medical and surgical services, this facility offers adult day care, assisted living and nursing home services.  On the administrative side, Midwest Medical Center was going through a transition in personnel that made the recent opening of a replacement facility difficult.  They began experiencing delays in the claim cycle and witnessed an increase in A/R.


OS inc. stepped in and offered Midwest Medical Center a complete lineup of business office supportefficientC allowed the team to maximize productivity, automate workflow and keep denial rates low.

With efficientC as the revenue cycle solution, OS inc. rooted itself in all of the client's business office functions including:

  • Billing
  • Follow-up
  • Secondary Billing
  • Customer Service
  • Cash Posting
  • Refunds
  • Collection
  • Bad Debt


Within a few months, OS inc. helped Midwest Medical Center turn the corner and significantly shorten the claim cycle.  On nearly 10,000 claims a month, OS inc. brought their Insurance Aging over 90 Days down to 11.7% for hospital and 10.1% for clinic.  OS inc. also helped the client reduce their GDRO by more than 30 days.

"OS inc. is passionate about achieving our goals," says Tracy Bauer, Midwest Medical Center CEO. "Our cash collections were about $800,000-$900,000, but now it's nearly $1.4 million."