---
title: OS Inc. | efficientC - Our Team
description: Meet the team behind the success of efficientC and OS Inc.
image: https://www.os-healthcare.com/hubfs/New%20Website%20Photos%202020/efficientC%20Meet%20Our%20Team.jpg
---

# **Meet the Team**

#### **The experts at OS inc. **

 

[Learn How We Can Help You](https://www.os-healthcare.com/business-solutions)

### **Dedicated to helping our clients succeed. **

 

![Lori-Zindle-President](https://cdn2.hubspot.net/hub/507386/hubfs/CLEAN-images/lazy-imgs/lazy-img-800x500.png?width=300&height=300&name=lazy-img-800x500.png)

#### Lori Zindl

##### President

![Sue-York](https://cdn2.hubspot.net/hub/507386/hubfs/CLEAN-images/lazy-imgs/lazy-img-800x500.png?width=300&height=300&name=lazy-img-800x500.png)

#### Sue York

##### Director of Learning & Consulting Services

![Nicole Headshot](https://cdn2.hubspot.net/hub/507386/hubfs/CLEAN-images/lazy-imgs/lazy-img-800x500.png?width=2249&height=2249&name=lazy-img-800x500.png)

#### Nicole Querio

##### Director of Revenue Cycle Operations

![Chris-Hegwood](https://cdn2.hubspot.net/hub/507386/hubfs/CLEAN-images/lazy-imgs/lazy-img-800x500.png?width=1250&height=1250&name=lazy-img-800x500.png)

#### Chris Hegwood

##### Compliance Director

![laura](https://cdn2.hubspot.net/hub/507386/hubfs/CLEAN-images/lazy-imgs/lazy-img-800x500.png?width=300&height=300&name=lazy-img-800x500.png)

#### Laura Koziol

##### Director of Human Resources

![shannon-modified](https://cdn2.hubspot.net/hub/507386/hubfs/CLEAN-images/lazy-imgs/lazy-img-800x500.png?width=360&height=360&name=lazy-img-800x500.png)

#### Shannon Hawkins

##### Director of Client Services

### **Read Our Blog **

#### Stay up-to-date on the latest news and developments at OS inc.

<https://www.os-healthcare.com/news-and-blog/ai-in-revenue-cycle-management-real-roi-or-just-another-buzzword>

###### 5 min read

#### [AI in Revenue Cycle Management: Real ROI or Just Another Buzzword?](https://www.os-healthcare.com/news-and-blog/ai-in-revenue-cycle-management-real-roi-or-just-another-buzzword)

Mar 30, 2026 by OS inc. News Team

Artificial intelligence is dominating healthcare conversations. Vendors promise AI will eliminate denials, automate...

<https://www.os-healthcare.com/news-and-blog/why-ai-wont-boost-your-denial-recoveries-and-what-it-should-be-doing-instead>

###### 6 min read

#### [Why AI Won’t Boost Your Denial Recoveries—And What It Should Be Doing Instead](https://www.os-healthcare.com/news-and-blog/why-ai-wont-boost-your-denial-recoveries-and-what-it-should-be-doing-instead)

Nov 18, 2025 by OS inc. News Team

AI companies love to promise that their tools can recover more denied revenue. But if your revenue cycle team is...

<https://www.os-healthcare.com/news-and-blog/rural-revenue-cycle-management-denials-why-theyre-increasing-and-what-to-do-about-it>

###### 5 min read

#### [Rural Revenue Cycle Management Denials: Why They're Increasing and What to Do About It](https://www.os-healthcare.com/news-and-blog/rural-revenue-cycle-management-denials-why-theyre-increasing-and-what-to-do-about-it)

Sep 3, 2025 by OS inc. News Team

**Denials Are on the Rise—And Rural Providers Are Feeling It More Than Ever**For rural healthcare providers, managing...