Meet the Team

The experts at OS inc. 

 

Learn How We Can Help You

Dedicated to helping our clients succeed. 

 

Lori-Zindle-President

Lori Zindl

President
Sue-York

Sue York

Director of Learning & Consulting Services
Nicole Headshot

Nicole Querio

Director of Revenue Cycle Operations
Chris-Hegwood

Chris Hegwood

Compliance Director
laura

Laura Koziol

Director of Human Resources
shannon-modified

Shannon Hawkins

Director of Client Services

Read Our Blog 

Stay up-to-date on the latest news and developments
at OS inc.
4 min read

5 Workflow Bottlenecks That Are Killing Your Revenue—and How to Fix Them

Jul 1, 2025 by OS inc. News Team

Behind Every Rejected Claim, There’s Lost RevenueIf your hospital, clinic, or physician practice is struggling with...
6 min read

Denial Rates Are Climbing: What Healthcare Revenue Cycle Leaders Should Be Watching in 2025

Jun 10, 2025 by OS inc. News Team

Claim denials are no longer just an operational hiccup—they’re becoming a serious financial liability for healthcare...
3 min read

7 Workflow Best Practices to Elevate Your Revenue Cycle Management

Apr 14, 2025 by OS inc. News Team

Revenue cycle management (RCM) is only as strong as the workflows behind it. When those workflows are disjointed or...