How is your organization’s business office performing? For many health care leaders in the critical access community, this can be a difficult question to answer. These smaller, often rural organizations are facing a whole host of issues that larger organizations may not. For example, the rising popularity of remote work—in combination with the challenges of finding expert staff in remote areas—makes business office staffing and retention particularly difficult for critical access hospitals (CAHs).
Additionally, higher rates of staff turnover can lead to inconsistent performance as new hires need to be onboarded and trained by existing staff. This can throw a wrench in billing processes and have a negative impact on productivity. So how can leaders remove some of the unknowns inherent to business office staffing?