Our Story — OS inc. and efficientC
Lori Zindl started OS inc. on the principles of valuing both clients and employees - equally. She began her career in healthcare as a medical bill collector in 1985. During this time, Zindl was amazed at the amount of bad debt sent to the collection agency which was still owed by third-party payers. She wondered why healthcare providers weren't able to get paid by the insurance themselves which led to Zindl's consulting career.
Lori Zindl traveled around the nation, training and advising hospitals on accounts receivable management, with the mission to teach the business office how to improve cash flow and reduce the expense of sending collectible A/R to collections.
In 1993, Zindl had the opportunity to take over billing for one of the largest dialysis and transplant facilities in the nation. Working from her husband's office, Lori started OutSource, Inc. While streamlining their billing process, Zindl learned that if you bill it right the first time, claims get paid. Realizing the need for expertise in assisting providers in collecting unpaid bills due from third parties, she began taking on additional clients. She hired her first employee the following year. Over 25 years later, OS inc. has built a reputation of trust and respect
In 2009, Zindl and her team spearheaded the development of efficientC, OS inc.'s proprietary claims management technology. The project began when the OS team had trouble finding a claims system with the highest level of performance for the best price.
“We wanted a system that would eliminate denials, provide quicker payments
and shorten the claim cycle. We wanted customizable edits and warnings. We wanted
reporting capabilities we could actually use and features that worked. Finding the right technology
proved next to impossible. So we built it ourselves.” - Lori Zindl
efficientC has proven instrumental to healthcare providers seeking to decrease A/R, improve cash flow, and eliminate denials. Learn more about the claim management software delivering measurable results for business offices throughout the country.
Today, OS inc. and efficientC are a powerful duo in the revenue cycle management industry. Together they employ more than 75 of the healthcare industry's top talent. Meet our team.